Privacy Policy


Welcome to the GetSetPlay Solutions Private Limited’s privacy notice.

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at, or the GetSetPlay mobile application (collectively, “GetSetPlay Platform”) made available by GetSetPlay Solutions Private Limited (“GetSetPlay”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at Flat No: 402,Flr No: 4 ,Wing:F,Veena Beena F,Acharya Donde Marg,Nr Sewri Bus Dipot,Sewri , Mumbai Mumbai City Mh 400015 In.

The terms “you” and “your” refer to the user of the GetSetPlay Platform. The term “Services” refers to any services offered by GetSetPlay whether on the GetSetPlay Platform or otherwise.

We are are engaged in organising sports and other recreational events as well as providing an internet based booking platform for and in connection with Our as well as third party sports and other recreational events and sports facilities & venues through Our Website and Mobile Application either by Our self or through Our subsidiaries, affiliates or third-party service providers ("Service").

Please read this Policy before using the GetSetPlay Platform or submitting any personal information to GetSetPlay.

By using the GetSetPlay Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the GetSetPlay Platform.

What Personal Information about customer does gather?

GetSetPlay collects information about you when you use Our Services and through other interactions and communications you have with us.

  1. Information you give us - This includes information submitted when you:
    1. Create or update your GetSetPlay account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the GetSetPlay Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by GetSetPlay at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
    2. Provide content to us, which may include reviews, purchase details and history, favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the GetSetPlay Platform (“Your Content”).
    3. Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
    4. Correspond with GetSetPlay for customer support;
    5. Participate in the interactive services offered by the GetSetPlay Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
    6. Enable features that require GetSetPlay’s access to your address book or calendar;
    7. Report problems for troubleshooting.
    8. If you sign up to use our Services as a Vendor or a Venue partner, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details.
  2. Information we collect about you - With regard to each of your visits to the GetSetPlay Platform, we will automatically collect and analyse the following demographic and other information:
    1. Personal Information: We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with us. While you can browse some sections of our Website and Mobile Application without being a registered member, certain activities (such as placing an order) do require registration. We may use your contact information to send you offers based on your previous orders and your interests.
    2. Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
    3. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
    4. Financial Information: If you transact with Us, we collect some additional information, such as a billing address, credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information.
    5. Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the GetSetPlay Platform;
    6. Stored information and files: We may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the GetSetPlay app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the GetSetPlay app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.

What do we do of your information? We use the information we collect for following purposes, including:
  1. To provide, personalise, maintain and improve our products and services, such as to enable reservations and other services, enable features to personalise your GetSetPlay account;
  2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
  3. To administer and enhance the security of our GetSetPlay Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  4. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
  5. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
  6. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
  7. To allow you to participate in interactive features of our Services, if any; or
  8. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  9. If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.

Does share the information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. shares customer information only as described below and with the subsidiaries which controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

We may share your information that we collect for following purposes:

  1. With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys.
  2. With Partner Venues/Academies/Vendors: While you reserve venues/academies/other services through the GetSetPlay Platform, your information is provided to us and to the venues/academies/vendors with whom you may choose to reserve. In order to facilitate your online reservations processing, we provide your information to that venue/academies/vendors in a similar manner as if you had made a reservation directly with the venue. If you provide a mobile phone number and email address, GetSetPlay may send you text messages and emails regarding the reservation status.
  3. For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
    1. Obligated under the applicable laws or in good faith to respond to court orders and processes; or
    2. Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
    3. Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
    4. Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
  4. Social sharing features: The Services may integrate with social sharing features and other related tools which let you share actions you take on Our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
  5. Analytics and advertising services provided by others: We may allow others to provide audience measurement and analytics services for Us, to serve advertisements on Our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit Our site and use Our Services, as well as when you visit other online sites and services, your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Us and third parties to, among other things, analyse and track data, determine the popularity of certain content and other websites and better understand your online activity. Our Privacy Policy does not apply to, and We are not responsible for, third party cookies, web beacons or other tracking technologies and We encourage you to check the privacy policies of these third parties to learn more about their privacy practices.

How can you Update, Delete and Amend your information?
  1. We will take reasonable steps to accurately record the Information that you provide to us including any subsequent updates. You can review, update and amend the Information that we maintain about you, and you may request we delete Information about you that is inaccurate, incomplete or irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirement.
  2. Your right to review, update, amend and delete your Information may be limited: (a) where the rights or safety of another person or persons would be encroached upon, or (b) if the information you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, amend and delete your Information is also subject to applicable law, including any statutory retention requirements.

How Secure Is Information About Me?
  1. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  2. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  3. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. Click here for more information on how to sign off.

Security precautions
  1. GetSetPlay uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and implement your privacy settings. However, we cannot guarantee that unauthorized third parties will never be able to defeat Our security measures or use your personal information for improper purposes.
  2. We want to reduce loss, theft, misuse, unauthorized access, disclosure, alteration, destruction, harassment, and abuse related to Our application, but We cannot guarantee complete perfection. When there is clear evidence of any of the above, We will do Our best to respond promptly. You acknowledge that you provide your personal information at your own risk.
  3. We may transfer the information described in this Privacy Policy to, and process and store it in, India and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, We will take appropriate measures to protect your personal information in accordance with this Privacy Policy.

What about Third Party links and Information?
  1. The Service may contain links to third-party materials that are not owned or controlled by GetSetPlay and are simply provided for convenience. GetSetPlay does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Service or share content on or through any third-party website or service, you do so at your own risk, add you understand that this Privacy Policy does not apply to your use of such sites. You expressly relieve GetSetPlay from any and all liability arising from your use of any third-party website, service, or content, including without limitation content submitted by other Users. Additionally, your dealings with or participation in promotions of advertisers found on the Service, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that GetSetPlay shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
  2. We may also receive information from other sources and combine that with information We collect through Our Services. For example: If you choose to link, create, or log in to your GetSetPlay account with a payment provider (e.g., Paytm) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses Our API (or whose API We use), We may receive information about you or your connections from that site or app.
  3. If your employer uses one of Our enterprise solutions, We may receive information about you from your employer.

What about Cookies?

Cookies are small pieces of information saved by your browser. Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service. They also allow ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. Cookies may be set in your browser by us when you access the Platform or may be set in when you visit Third Party websites.

This anonymous information is maintained distinctly and is not linked to the Information that you submit to us. We use cookies collected to:

  1. Authenticate your login information;
  2. Enable our security features;
  3. Contextualize and show you advertising; and
  4. Improve and develop the features of the Website.

Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience on the Platform.

This Policy does not cover the use of cookies by any advertisers.

What Choices Do I Have?
  1. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of and orders placed with, and it is your responsibility to review them for changes.)
  2. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that require you to Sign in.

Are Children Allowed to Use

Use of is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use only with the involvement of a parent or guardian.

Notices and Revisions

If you have any concern about privacy or grievances at, please contact us with a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Contact Us
If you have any queries relating to this Policy, you may email us at or write to the following address:
GetSetPlay Solutions Private Limited
#Flat No: 402,Flr No: 4 ,Wing:F,
Veena Beena F,Acharya Donde Marg,
Nr Sewri Bus Dipot, Sewri,
Mumbai, Maharashtra- 400015